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 CASE
STUDIES
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District
of Columbia modernizes its tax payment processing
The District of Columbia Office of Tax and
Revenue ("DC-OTR") processes over 10,000 payments
per day. These payments are sent in from taxpayers
and corporations.
The DC-OTR was processing these payments manually
prior to procuring an imaging system from Fairfax
Imaging based on the Turbo Remit product line.
Fairfax Imaging used scanners and transports,
and incorporated the latest advances in imaging,
Courtesy Amount Recognition/Legal Amount Recognition
(CAR/LAR), and database technologies to process
these payments accurately and productively.
This system handles all incoming tax return
documents (full-size and stub-based documents)
to reconcile the amount due on the tax return
against the amount paid on the payment document.
A full balancing scheme is employed to ensure
100% accuracy.
By using the Fairfax Imaging supplied system,
the DC-OTR was able to gain tremendously both
in productivity and efficiency, and was able to
meet the zero-day deposit objectives. |
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ING
Direct Bank of Canada processes their account
applications and payments on system provided by
Fairfax Imaging
ING DIRECT has determined that a complete workflow
management system that incorporates imaging and
document management systems is the preferred approach
in streamlining their branchless banking operations.
Their currently manual processes with a one-pass
remittance system is extremely labor intensive.
CGS of Toronto, Canada’s FileNET Partner of the
Year for three consecutive years, selected Fairfax
Imaging and the hybrid Quick Modules system to
fully automate the forms and remittance processing
of new applications and deposits and other documents
and checks related to their banking operations.
Fairfax Imaging was selected by CGS and ING Direct
based on a number of factors.
The integration
of Quick Modules to the FileNET application, as
well as having a fully integrated forms and check
solution were the key selling points of the product.
The high testimonials from Fairfax Imaging’s existing
customers were also weighed heavily in their decision.
Fairfax Imaging is in the process of deploying
the Quick Modules using the Kleindienst scanner/sorter
and utilizing ING’s existing NCR equipment. The
ING Bank in Toronto is the first of several global
sites to incorporate the FileNET and Quick Modules
solution. |
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Medco Health Solutions processes fax prescriptions with software from
Fairfax Imaging
Medco Health Solutions processes thousands of faxed prescriptions
from providers every day. To cut costs and
improve service, Medco Health Solutions decided to procure
a data capture and an imaging system from Fairfax
Imaging.
The faxed prescriptions are received at Medco Health Solutions's
New Jersey fax server. The fax server performs
the form identification on all the incomig faxes.
A complete automatic data capture process takes
place on the identified forms. Then they are routed
to a remote facility via workflow to be key corrected.
Medco Health Solutions is able to reap strong benefits from
the use of this imaging and data capture system.
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U.S.
Federal Reserve - Dept of the Treasury chooses
check processing solution from Fairfax Imaging
The United States Federal Reserve has a requirement
to replace their existing NCR 7770 units for the
processing of returned social security checks.
The solution provides for a read, store, and
sort system capable of processing in excess of
13,000 checks per hour during peak processing
loads. Fairfax Imaging was recently awarded
the contract to perform this upgrade. The delivered
turnkey system will consist of NCR 7780s with
our application capturing, indexing and storing
check MICR line information and check encoding
with full reporting capabilities. These systems
will be located in the US Federal Reserve offices
in Philadelphia, PA and Austin, TX, with the potential
to equip all eight (8) of the Federal Reserve
sites nationwide. |
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U.S.
Bureau of Labor Statistics processes Producer
Price Index forms using systems provided by Fairfax
Imaging
The U.S. Department of Labor Statistics, Bureau
of Labor Statistics (“BLS”) faces the same technological
challenges as many other organizations processing
and storing a vast amount of paper and capturing
meaningful information from the paper into their
computer system.
The scope of the proposed
effort encompasses the delivery, installation,
and support of a proven turnkey solution from
inception through the five-year support requirement
to provide for the automated processing of their
Producer Price Index Program.
The Producer Price index application consist of
up to 100,000 schedules per month of 8.5”11” document
containing of a number of scannable lines. The
scanned documents are routed to one of two scanner
pockets, depending on the data that they contain.
Fairfax Imaging delivered a turnkey system earlier
this year which included two ScanOptic 7400s and
the off-the-shelf Quick Modules software. The
system is in production use and the BLS is in
the process of acquiring addition input capabilities
through the use of Fairfax Imaging’s Quick Fax
product. |
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Canada
Customs and Revenue Agency uses Fairfax Imaging
systems for GST tax processing at taxation centers
coast-to-coast
The Canada Customs and Revenue Agency has a
requirement to purchase 12 new MICR encoding/endorsing
machines for delivery to a number of regional
offices.
These regional offices are responsible for the
remittance processing of Canada’s G.S.T. Payments
which consist of checks and “return” statements.
The delivered system will consist of Fairfax Imaging’s
Turbo Remit One-Pass solution for remittance processing
driving the Unisys NDP-60 imaging and MICR encoder
check transports.
System functionality
will include the automated out sorting into 6
pockets, software internationalization in French
and English languages, duplex image capture, encoding,
endorsing, audit trail imprinting, amount keying
and system generated batch deposit listings and
other miscellaneous reports. |
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Georgia
Department of Labor
Design, develop, implement, test, and field
a fully integrated tax processing system to process
all the mail that Georgia Department of Labor
receives on a daily basis, to include tax returns,
checks, attachments, envelopes, and correspondence.
The Georgia Department of Labor (GDOL) is responsible
for processing employer filed labor tax returns
and wages reports with and without checks for
the entire State of Georgia.
Fairfax Imaging was selected as the prime contractor
to replace a previous imaging system which had
reached the end of its economic life.
The imaging system to be replaced had been installed
by J&B Software of Blue Bell, Pennsylvania. Under
a direct contract from the State of Georgia, Fairfax
Imaging performed the following services: Conduct
interviews and meetings with staff for the purpose
of gathering requirements and performing a full
Business Process Reengineering of their existing
and future operations.
Draft and present a design document outlining
the new operations under a new business model
designed by Fairfax Imaging with collaboration
from Georgia Department of Labor, to improve and
streamline their overall business operations,
and make Georgia Department of Labor a more efficient
organization.
Design, develop, implement, test, and field a
fully integrated tax processing system to process
all the mail that Georgia Department of Labor
receives on a daily basis, to include tax returns,
checks, attachments, envelopes, and correspondence.
The system installed featured scanners and transports
from IBML, Kodak, and NCR, and handled all the
daily mail for Georgia Department of Labor, including
forms and remittance processing.
Provide a web based interface to handle exception
items and interface to the various departments
at Georgia Department of Labor to resolve the
exceptions through inter-departmental workflow
processes. |
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KAISER
PERMANENTE
summary
Kaiser Permanente (KP) is the largest HMO in the
U.S. It is also the largest non-governmental employer
in California.
KP has been processing medical forms for their
own diagnostics and other forms since 1991. This
processing involved high-speed scanning, image
processing, data capture, and output to an existing
mainframe system as well as an archival system.
In 2002, the manufacturer of the scanning equipment
and data capture software informed KP that they
would not support the suite after the end of CY
2002. In July 2002, KP contracted with Fairfax
Imaging to provide new scanners, image processing,
and forms processing software to replace/enhance
the existing software and hardware systems, at
three (3) different sites in California.
As of this date, Fairfax Imaging has provided
KP with a complete turnkey hardware and software
solution to replace the existing system, phased
all their existing forms into the new system,
and integrated the new system with the KP backend
mainframe, and the images into a storage and retrieval
system.
Since 1991, KP has been using scanners and
forms processing software integrated and installed
by ScanOptics, Inc. This system involved a number
of high-speed top-of-the-line ScanOptics scanners,
performing imaging and data capture. The system
also involved data correction and image storage
and retrieval, as well as a mainframe interface
for the captured data. In 2002, ScanOptics announced
that they would not be supporting these scanners
after the end of CY 2002. Hence, KP decided
to procure new scanners and new image capture,
data capture, and forms processing software
from Fairfax Imaging.
Under a contract with KP, Fairfax Imaging
accomplished the following tasks:
- Fairfax Imaging installed a new suite of
software consisting of Quick Modules software
for image capture, image and forms processing,
key data entry, and output to a mainframe
and a backend storage and retrieval system.
- Fairfax Imaging integrated in a seamless
manner its software with the existing system
workflow, so as to cause no architectural
or infrastructural changes to the existing
backbone.
- Fairfax Imaging phased in all existing KP
forms into the new systems with no disruptions
whatsoever to the existing operations. KP
currently handles over one hundred twenty
(120) form types and families through the
system.
- Fairfax Imaging developed all the edit and
validation rules pertaining to the KP forms
in a manner that is 100% consistent with the
business rules that are established by KP
and that are running their operations.
- Fairfax Imaging developed all user-required
customizations to the system by way of programming
the appropriate user exits to meet the needs
and requirements of KP.
The system that Fairfax Imaging has provided
KP will process over 500,000 forms per day across
three (3) sites throughout California. KP processes
in each one of their three (3) California sites
over 140,000 forms per day, with a total of 420,000
forms per day for all three (3) sites. |
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Loudoun County Virginia
The Treasurer’s Office collects all personal property,
business license, and other miscellaneous taxes,
and is responsible for preparing and mailing tax
bills, collecting and processing revenue, issuing
County decals, and issuing dog licenses.
The Treasurer’s Office endorsed, encoded, and
microfilmed all checks through cashiering workstations,
capturing scan line data from personal and real
property tax coupons, with an operator manually
entering check amounts.
With a Unisys DP500, the Commissioner’s Office
processed 100,000 tax items (personal property
and business tangible personal property) per year.
The scanner captured an OCR scanline on the bottom
of the tax form, and the operator entered the
filing date for each document.
Fairfax
Imaging installed an NCR iTRAN that could process
all tax forms, reading the OCR scanline and taxpayer
entered numbers on personal property, business
tangible personal property, business license,
tax relief and other local tax declarations.
The iTRAN reads the taxpayer entered gross receipts,
property cost, income, net worth amounts and other
numbers, and also interfaces with the assessment
database to determine if the declaration should
be accepted or rejected.
Data from the acceptable declarations is uploaded
into the assessment database, and data from the
rejected declarations are sent to a file.
Using Quick Key, corrections are made at numerous
workstations in the office and the batch is uploaded
to the IBM mainframe for updating the tax assessment
system.
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Ohio Bureau of Motor Vehicles
From 1994 - 2002, OH-BMV utilized an outsourcing
service to process over 95% of their 11,000 registrations
a day (one 8-hour shift) with peak days of 20,000
registrations, which includes 32 types of registration
forms (Non-EPA Vehicle Renewal, EPA Vehicle Renewal,
etc.). Products Proposed and Services Performed:
- Fairfax Imaging put together a system composed
of 10 scanner workstations,
- 39 operational workstations for processing
the registrations,
- and 60 retrieval workstations to retrieve
previously processed registrations.
Two years of data is stored, and retrievable from
the database (this includes images of every piece
of paper that was scanned). The system captures
data from the registrations, then sends the information
to the OH-BMV mainframe. This process verifies
that the information is up to date, as well as
checks to make sure that the person is allowed
to receive a new registration. If a change is
required (i.e. address change), and the transaction
is brought up to a user to make the proper corrections.
If customer sending in the registration is rejected
by the mainframe (i.e. suspended license), the
system automatically rejects the transaction,
and outsorts the customer's check so it is sent
back to the customer with a rejection notice.
The remittance system populates a database during
the last phase of the processing. It also generates
an end of day file that the OH-BMV uses to update
their mainframe information with each day. This
file includes all transactions (accepted, rejected,
or reviewed). This allows OH-BMV to send new registrations
to the customer two to three days after the OH-BMV
has received the registration form in the mail.
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VIRGINIA DEPARTMENT OF MOTOR VEHICLES
The Virginia Department of Motor Vehicles (Virginia
DMV) is responsible for renewing drivers licenses
and vehicle registrations for citizens of the
Commonwealth of Virginia.
Virginia DMV receives and processes over 20,000
transactions per day.
Virginia DMV was processing its payments and applications
using a system that required many sorts and a
number of cumbersome and inefficient tasks.
Fairfax Imaging competed with Wausau Financial
Systems, Unisys Corporation, and others; and was
selected as the solution provider of choice for
this remittance automation project for drivers
license renewals and vehicle registration renewals.
Fairfax Imaging delivered a system to Virginia
DMV that met, and in many instances, exceeded
its expectations, and which was installed and
tested on-time and within budget.
This system was built around NCR remittance transports
and the ORACLE database. Many of the Quick Modules
proposed for EDIS were also implemented for the
remittance processing system. The system is Open
Systems and can support an unlimited number of
workstations for key entry and image retrieval.
Throughout the project, Fairfax Imaging remained
flexible to deliver a system that would meet all
of the needs of the customer. The only way to
ensure that the system will supply the user complete
needs was to remain open to new concepts and improvements
as the systems implementation progressed. Regardless
of how well a system is specified in the RFP and
design documents, there always be those matters
that weren't previously addressed. With proper
planning, we were able to allot a certain amount
of time that would be address previously unidentified
requirements. These requirements were made for
the most part without any additional charge to
the customer. |
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OKLAHOMA EMPLOYMENT SECURITY COMMISSION
The Oklahoma Employment Security Commission is
a state agency created under the Oklahoma Employment
Security Act as a part of the National Employment
Security System.
The OESC is administratively funded by the United
States Department of Labor through Federal Unemployment
Taxes (FUTA) paid by employers to the Internal
Revenue Service.
The purpose of the Oklahoma Employment Security
Commission (OESC) is to promote economic security.
The current Remittance System processes approximately
73,000 tax reports per quarter. Approximately
66,000 of the tax reports will be accompanied
by checks for the 1st quarter due April 30 and
will decrease to approximately 58,000 checks for
the 4th quarter due January 31.
The environment in which OESC operated was paper
and batch driven. Even though there was some usage
of computer generated reports and output, the
process was essentially a manually driven process
with heads down data entry, usage of calculator
tapes for the balancing function and storage of
documents in a microfiche and microfilming mode.
Part of the processing was done in house and the
rest of the processing was outsourced.
Fairfax
Imaging provided its Quick Modules software, which
converts paper input to images using the BancTec
S-180 scanner, and also accepts faxes and electronic
submissions.
After this, forms are recognized through a very
powerful forms recognition engine using either
static or dynamic forms recognition techniques
to perform this function. Once the forms are recognized,
the data is captured through data recognizing
algorithms.
In addition to the power of the multiple recognition
engines, the data is further perfected by the
effective use of business rules and table lookups.
Any data that is incorrectly read or fails the
business rules and/or table lookups is sent to
a key entry station for correction before the
image and captured data is stored for future use.
From the data captured, selected data items are
formatted and transmitted through developed interfaces
to legacy systems. The remittance or payment processing
of the system separates the checks from the forms,
preparing the checks for deposit once they are
passed through the NCR 7731 scanner and balancing
segments of the processing pipeline. Any data
that is sent to the repair station displays the
field or character in question and shows the image
of the form on a split screen and highlights the
field containing the character that needs to be
reviewed. Only a small percentage of the characters
required this type of processing. |
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Blue Cross Blue Shield of Rhode
Island (BCBSRI)
The BCBSRI remittance processing 6,000 paper
items per day with no back logs for the same day
deposit. This also brought 50% labor reduction.
Blue Cross Blue Shield of Rhode Island (BCBSRI)
is the largest healthcare provider in Rhode Island
with over 670,000 members. The BCBSRI remittance
processing department handles over 6,000 paper
items per day. These paper items are received
from corporate clients as well as individual members.
The corporate clients’ payments are usually received
on full-page sheets with a form of payment, while
the individual payments are made up of remittance
advices (stubs) and checks. BCBSRI contracted
with Fairfax Imaging to provide a fully integrated
solution to handle the entire of gamut of papers
received, to include full-page sheets as well
as remittance advices, without the need for a
scanline. While backlogs were common prior to
the system implementation, following the Quick
Modules system implementation by Fairfax Imaging,
BCBSRI has not had any more backlogs, and all
payments were processes and monies deposited the
same day. Moreover, BCBSRI was able to achieve
a 50% reduction in the labor force to handle the
same daily workload, thanks to the imaging automation
brought about by the Quick Modules implementation.
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CAREMARK
This client is in the prescription order fulfillment
business. Caremark (NYSE:CMX) is the second
largest mail order pharmaceutical fulfillment
corporation in the United States, with annual
revenues over $33 billion. Caremark’s only business
is the fulfillment of mail order prescriptions,
and is critically dependent on the accurate, timely,
and high quality processing of these prescriptions.
Its entire livelihood depends primarily on this
factor.
Last year, Caremark’s already diverse client base
was augmented by the Federal Government awarding
Caremark a two (2) billion dollars contract to
process mail order prescriptions for Federal employees.
In addition, Caremark has a contract with the
State of California to process State employees’
prescriptions (CALPERS).
In order to efficiently handle the large volumes
of mail nationwide, Caremark decided to distribute
the processing of their mail order prescription
volumes into three (3) large processing centers:
Phoenix, San Antonio, and Chicago.
Each of these processing centers handles between
150,000 and 200,000 documents per day. In addition,
Caremark has planned to add a number of mini processing
centers nationwide. The volumes at these mini
centers are smaller than those at the large centers.
In October 2002, Fairfax Imaging was awarded a
competitive procurement worth $5 million to fully
equip these processing centers nationwide.
The contract included systems analysis and planning,
business process re-engineering services, as well
as all hardware, software, services, training,
and support for these sites.
The Phoenix site was a newly established center,
and was built from the ground up to suit the processing
environment based on the recommendations of the
business process re-engineering study. The Phoenix
site became fully operational in October 2004.
SYSTEM BENEFITS:
Caremark was able to realize the benefits that
were identified by the business process re-engineering
study performed by Fairfax Imaging. Some of
the major benefits realized are:
- The system realized benefits that exceeded
return on investment projections within a
short time period after system implementation.
- The system capitalizes heavily on imaging
and workflow, and thus minimizes the manual
processing throughout the operations.
- The system allows Caremark the ability to
meet stringent processing requirements imposed
by the Federal Government for turnaround time,
quality, and accuracy. These requirements
include, among others, a three-day or one-day
turnaround time, with enforcement through
severe monetary penalties.
- The system streamlines the operations at
the processing center, to include exception
conditions, through the use of automated business
rules and workflow.
- The system enhances worker productivity
through the use of image-guided, user-friendly
graphical software.
- The system allows Caremark to handle higher
volumes than ever before with 70% fewer employees
than before.
- The system affords Caremark a true 21st
century, state of the art efficiencies and
technologies, with data and images retrieval
at their fingertips.
The system provides Caremark with a reserve capacity
of 50% to grow without additional hardware or
software. |
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CHECKS IN THE MAIL (CITM)
The Checks in the Mail (CITM) call center required
on-line internal intranet access to a variety
of document types.
The Checks in the Mail (CITM) call center required
on-line internal intranet access to a variety
of document types.
To fully process incoming orders, including imaging,
capturing, and correcting, Fairfax Imaging installed
an integrated forms and remittance processing
system.
The Quick Modules solution provided by Fairfax
Imaging processes CITM’s mail-in order forms,
reorder check forms, checks, and deposit slips.
The call center consisted of 150 agents, and was
anticipated to expand up to 250 users. Forms processed
range in size form 8.5" X 11" to check to notes.
The system used an IBML ImageTrac scanner to handle
the incoming documents and checks, and an NCR
iTran for encoding the incoming checks.
This
system uses two recognition engines, Mitek and
A2IA.
Mitek is used for processing forms. A2IA is used
for processing checks or check-like documents.
The A2IA engine is also used to read the address
off checks to reduce keying time.
The
Quick Modules system integrates with .NET Web
Services provided by Checks In The Mail to interact
with legacy systems.
After the Quick Modules system processes the forms,
the system produces an output of the data in xml
format that is sent to a database for processing
by the legacy system. With 20 Quick Retrieve licenses,
the system easily accommodated 150 agents.
The hardware required to support this system were
the existing call center workstations running
Windows 98 or 2000 with internet browsers, 19"
monitors, scanner (consider accepting color images
and/or duplex), a scanner control workstation
and server for image storage with SQL Server or
Oracle database. By utilizing Quick Retrieve,
call center agents are able to quickly and easily
access a variety of literature and documentation
that assists them in responding to customer inquiries.
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THE CITY OF SPOKANE
Fairfax Imaging handles various types of payments
in the City of Spokane remittance department.
The City of Spokane remittance department receives
between two and three thousand utility payments
per day and a small number of other forms. These
include payments for local improvement districts,
and local taxes on utilizes.
The Quick Modules system delivered by Fairfax
Imaging handles all of these types of payments.
The checks and stubs are first scanned using a
high speed NCR transport. The data is then key
corrected and validated based on custom rules
developed by Fairfax in conjunction with the Spokane
City remittance managers. Then the resulting data
is uploaded to a database and a legacy mainframe
system.
The Images and OCR data are archived and remain
available for later access through the Quick Web
retrieval application.
The City of Spokane
had been using an old one pass remittance system
to process utility payments from its residents.
Because of increased volume and the desire to
process several other types of remittance forms,
Spokane chose to replace their old system with
a more powerful solution. Fairfax Imaging was
selected to install a Quick Modules remittance
system at this site. In addition to processing
the utility payments, the system was configured
to handle three other types of remittance including
a local tax form.
In the past, they had been saving all utility
bill stubs that were received. In the event that
research was required, the utility bill staff
would have to find the bill stub by searching
through shelves of old bills. The Quick Web module
gave them an easy to use web interface to search
for the scanned images and view them online. |
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CITY OF VIRGINIA BEACH
Fairfax Imaging worked with Virginia Beach
to add to the remittance processing system, the
various taxes and other levying documents to obtain
maximum productivity.
The City of Virginia Beach (Virginia Beach) is
responsible for collecting utility payments for
residents of the City of Virginia Beach and its
surrounding areas. Moreover, Virginia Beach levies
some local taxes, decals, and fees.
Virginia
Beach receives and processes around 8,000 payment
transactions per day (160,000 per month).
Virginia Beach had an old NCR encoder transport,
and did not have any experience with imaging or
automated remittance processing.
Fairfax Imaging competed with Wausau Financial
Systems, NetVantage Corporation, Unisys Corporation,
and others; and was selected as the solution provider
of choice for this remittance automation project.
Fairfax Imaging delivered a system to Virginia
Beach that met, and in many instances, exceeded
its expectations, and which was installed and
tested on-time and within budget.
Moreover, Fairfax Imaging worked with Virginia
Beach to add to the remittance processing system,
the various taxes and other levying documents
to obtain maximum productivity from the system.
The system included state of the art CAR/LAR recognition
and an ORACLE database backbone. |
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CITY OF WICHITA
The City of Wichita (Wichita) has 4,000 utility
payments daily.
The City of Wichita (Wichita) is responsible for
collecting utility payments for residents of the
City of Wichita and its surrounding areas.
Wichita receives and processes around 4,000 payment
transactions per day (80,000 per month). Wichita
had an imageless NCR encoder, and wished to add
imaging and automation to it.
Fairfax Imaging was selected as the solution provider
of choice for this remittance automation project.
Fairfax Imaging delivered a system to
Wichita that met, and in many instances, exceeded
its expectations, and which was installed and
tested on-time and within budget.
Wichita is currently using the system in capacities
over and above those that it was originally purchased
under. They have since added a number of functional
areas to the system, and continue on growing with
it. |
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CITY OF HONOLULU
Fairfax Imaging delivered a payment processing
system to Honolulu that processes 5,000 transactions
daily.
The City of Honolulu (Honolulu) is responsible
for collecting utility payments for residents
of the City of Honolulu and its surrounding areas.
Honolulu receives and processes around 5,000 payment
transactions per day (100,000 per month).
Honolulu had no encoder transport, and did not
have any experience with imaging or automated
remittance processing.
Fairfax Imaging competed with Unisys Corporation,
and was selected as the solution provider of choice
for this remittance automation project.
Fairfax Imaging delivered a system to Honolulu
that met, and in many instances, exceeded its
expectations, and which was installed and tested
on-time and within budget. Moreover, Fairfax Imaging
showed Honolulu the various ways that the system
can be used to improve productivity, and yield
tangible benefits. |
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CITY OF VANCOUVER
The Quick Modules system also provided the
city with image archive capability and Image retrieval
using Quick Web.
The City of Vancouver receives over one hundred
thousand municipal tax payments, utility payments
and bylaw violation payments every year. Fairfax
Imaging installed the Quick Modules system with
an NCR iTran transport and Kodak i260 scanners
to process these payments.
The system was configured with a custom workflow
that was designed around the needs of the City
of Vancouver business team.
The Quick Modules system also provided the city
with image archive capability and Image retrieval
using Quick Web. |
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CITY OF MANASSAS, VIRGINIA
The City of Manassas is responsible for collecting
utility payments and property tax payments for
residents of the City of Manassas. The City of
Manassas receives and processes over 1,400,000
documents annually and had utilized a non image
based Unisys system for over ten years and desired
to implement an image based remittance system.
The City of Manassas issued a competitive RFP
in 2002 and received six (6) proposals of which
Fairfax Imaging was selected as the solution provider
for the remittance imaging project.
The City of Manassas system is a Turbo Remit two
(2) pass operation, with CAR/LAR assisted balancing,
power encoding and archive storage and retrieval
of transactions, providing for a highly automated
operation and required financial audit controls.
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JEFFERSON PARISH
The Parish of Jefferson (Jefferson) is responsible
for collecting utility payments for residents
of the Parish of Jefferson and its surrounding
areas.
Jefferson receives and processes around 5,000
payment transactions per day (100,000 per month).
Jefferson had an old encoder transport, and did
not have any experience with imaging or automated
remittance processing. Fairfax Imaging competed
with Wausau Financial Systems and was selected
as the solution provider of choice for this remittance
automation project. Fairfax Imaging delivered
a system to Jefferson that met, and in many instances,
exceeded its expectations, and which was installed
and tested on-time and within budget. Moreover,
Fairfax installed all state of the art technologies,
such as CAR/LAR processing as well as advanced
and high speed transport interfaces as Jefferson,
which resulted in a productivity boost that was
unparallel before at the Parish.
Jefferson
Parish desired to upgrade their existing NCR 7770s
with an image based, high-speed transport capable
of performing remittance based processing.
Fairfax Imaging delivered a single station, turn-key
solution capable of scanning stubs and checks,
applying the latest in recognition technologies
including OCR, ICR, and CAR/LAR. Image indexing,
storage, and retrieval are key attributes of this
system. Peak processing volume can approach 9,000
transactions per day. |
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MISSISSIPPI STATE TAX COMMISSION
The Mississippi State Tax Commission (MSTC) has
been processing tax returns with and without checks
using scanning and automated forms processing
software since 1996.
In 2002, MSTC contracted
with Fairfax Imaging to provide new scanners,
image processing, and forms processing software
to replace/enhance the existing software and hardware
combinations at MSTC. Fairfax Imaging provided
two (2) additional high-speed scanners capable
of handling forms and checks, and retrofitted
the existing scanners with new scanner controller
software.
In addition, Fairfax Imaging enhanced the existing
forms processing, image processing, and data capture
system to operate within the confines of the new
system. |
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MODESTO IRRIGATION DISTRICT (MID)
summary
The Modesto Irrigation District (MID) is responsible
for collecting electric payments for residents
of the City of Modesto and its surrounding areas.
MID receives and processes around 6,000 payment
transactions per day (120,000 per month).
In 2000, MID purchased a remittance system from
the RT Lawrence Corporation. MID was dissatisfied
with the system delivered and installed by RT
Lawrence, and had to replace it by letting another
RFP in 2002. Fairfax Imaging competed with Wausau
Financial Systems, Unisys, and others, and was
selected as the solution provider of choice for
this remittance replacement project.
Fairfax
Imaging delivered a system to MID that met, and
in many instances, exceeded its expectations,
and which was installed and tested on-time and
within budget.
Moreover, the system supplied by Fairfax Imaging
encompassed additional features over and above
the old system, to include wholesale payments,
and forms processing. The system included state
of the art CAR/LAR recognition and an ORACLE database
backbone.
In a technological society, the old saying "the
only constant is change" is especially appropriate.
A business solution that seemed sufficient even
a short time ago may prove inadequate as circumstances
evolve. This was the situation at Modesto Irrigation
District (MID), an electrical and irrigation provider
for Stanislaus County. MID replaced a 2-year-old
failing remittance processing system. MID fell
subject to vendor inadequacies of misjudgment
of hardware and software capacities.
Faced with the problem of a transport that was
incapable of growing with the company's expected
5% yearly increase and a software system riddled
with problems, MID chose Fairfax Imaging to replace
and improve their current condition.
Since their average volume on a normal day is
between 7,000 to 10,000 of electrical payments,
the replacement to Quick Modules has resulted
in an enormous increase in efficiency and a corresponding
decrease in the amount of time it takes to process
their standard workloadocuments are archived to
a RAID storage system using Quick Web. This allows
instant access to images of customers' documents,
which in turn helps MID customer service department
to resolve issues quickly.
Fairfax implemented a system that not only met
MID's current needs, but created the foundation
for future growth and expansions.
MID is now on the road to replacing the manual
process of irrigation payments and invoices with
the Quick Module system. Future enhancements will
incorporate the system to combine their Document
Management System with the Quick Modules system
to replace their Microfilm. Overall, Fairfax was
successful in identifying and providing not only
MID's current needs but also a system that allowed
for MID to grow. |
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NEW YORK CITY HEALTH AND HOSPITALS
CORP.
Distributed Image Scanning System for hospital
personnel time reporting (payroll). Scanning operation
at Manhattan Data Center and six (6) Hub hospitals
– Metropolitan, Bellevue, Queens, Kings County,
Woodhull and Coney Island for NYCHHC 27 Hospital
System.
- Imaging system with Optical Character Recognition
(OCR) Technology.
- Time critical project requirements.
- Identical software to UN (Quick Modules).
- NYC project support experience.
- On schedule project implementation.
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SERVICE SOURCE
Service Source is a not-for-profit organization,
employing the mentally challenged, and specializing
in records management for various government agencies
throughout the United States.
Prior to the solution provided by Fairfax Imaging,
Service Source was processing all the agencies'
records manually.
In September 2002, Fairfax
Imaging donated its software and services to Service
Source to help it achieve better turnaround times
for its clients, and improve the accuracy, reliability,
and efficiency of its deliverables.
Since then, Service Source has been using the
Fairfax solution and system to perform imaging
services for a number of government agencies throughout
the United States efficiently and reliably. The
application provided by Fairfax Imaging included
driving high-speed scanners, and all the application
software to perform imaging, data capture, storage,
and retrieval of the client records. Furthermore,
Service Source was able to expand upon the Fairfax
solution by customizing to meet the various needs
of its diverse client base.
- This project is similar in scope and nature
to TX Parks and Wildlife project in the following
manner:
- This project involved the integration with
an existing system
- This project involved with documents involving
multiple sizes and texture
- The system provided storage and retrieval
capability
A number of business rules were implemented to
increase data accuracy and improve checks and
balances The new system was capable of feeding
data into the existing mainframe system The new
system is modular and scaleable, and additional
modules have been added to accommodate additional
volume and functionality |
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TEXAS DEPARTMENT OF PUBLIC SAFETY
Fully integrated forms and remittance processing,
and document management system at the Texas Department
of Public Safety (TX-DPS)
In 2003, Fairfax Imaging installed a turnkey,
fully integrated forms and remittance processing,
and document management system at the Texas Department
of Public Safety (TX-DPS).
Prior to the Fairfax Imaging system installation,
TX-DPS was running a purely manual operation involving
data entry from paper, and handling and routing
of paper documents throughout the organization.
- The Fairfax Imaging system handles all drivers
license renewals, change of address forms,
request for driver records, requests for parent
taught driver education book, and so forth,
for the entire state of Texas.
- With the advent of the new system installed
by Fairfax Imaging, TX-DPS was able to boost
its productivity by processing more documents
per day than ever before.
- The Fairfax Imaging system processes approximately
10,000 pages per day via two imaging transports.
- All financial information is verified, and
all checks are retained by the Central Cash
Receiving Department.
Moreover, all data are captured and uploaded to
the mainframe system. Images are retained for
their required periods, along with index information
from all data captured for easy retrieval and
research downstream, as applicable. Three (3)
other departments process document images through
the system, and the Fairfax system has allowed
TX-DPS, per the agency's requirements, to route
work to individual departments according to a
set of business rule. Each department also has
its own custom business and validation rules applied
to its documents via the Fairfax system.
After processing, the system updates various TX-DPS
back-end systems with verified data and the images
remain in the Fairfax Imaging repository for retrieval
by appropriate operators working in various departments
throughout the agency. Data and images stored
are segregated in such a way as to allow only
those employees authorized to retrieve certain
data and images to access their compartmentalized
repositories. All accesses to the image and data
repository is performed via Fairfax Imaging web
based retrieval application. Data from certain
types of documents is written to a database. Data
from other document types is written to another
database. A flat file is written for a third group
of documents for upload to a mainframe application.
All documents and financial data are written to
a different file for upload to another mainframe
application. The Fairfax Imaging databases also
hold statistical information for productivity
reports. |
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UNITED STATES DEPARTMENT OF THE
TREASURY
The FMS is responsible for printing all of
the checks issued by the U.S. government. A number
of these checks are returned due to incorrect
address, death of the addressee, incorrect check
amounts, etc.
The FMS utilizes a system procured from Fairfax
Imaging to process these returned checks.
The system is composed of a pair of 7780-300 transports
(one in Austin and one in Philadelphia) and copies
of the Quick Scan software.
Quick Scan drives the transport, applies a unique
DLN to each processed check and generates a run
based output file that is uploaded to a common
FMS mainframe. Peak volumes can exceed 100,000
processed items per 8-hour day per site.
In 2000, The United States Department of the Treasury
Financial Management Services (FMS) had a requirement
to replace their existing NCR 7770 units for the
processing of returned social security checks.
The solution provides for a read, store, and sort
system capable of processing in excess of 13,000
checks per hour during peak processing loads.
The delivered turnkey system consists of NCR 7780s
with our application capturing, indexing and storing
check MICR line information and check encoding
with full reporting capabilities. These systems
are located in the US Federal Reserve offices
in Philadelphia, PA and Austin, TX |
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POUDRE VALLEY
Fairfax Imaging delivered a single station,
turn-key solution capable of scanning stubs and
checks.
Poudre Valley is a Colorado REI that is responsible
for collecting utility payments in Poudre Valley
and its surrounding areas. Jefferson receives
and processes around 5,000 payment transactions
per day (100,000 per month). Fairfax Imaging delivered
a system to Jefferson that met, and in many instances,
exceeded its expectations, and which was installed
and tested on-time and within budget. Moreover,
Fairfax installed all state of the art technologies,
such as CAR/LAR processing which resulted in a
productivity boost.
Fairfax Imaging delivered a single station, turn-key
solution capable of scanning stubs and checks,
applying the latest in recognition technologies
including OCR, ICR, and CAR/LAR. Image indexing,
storage, and retrieval are key attributes of this
system.
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TORONTO STAR
The Toronto Star newspaper has the largest circulation
of any newspaper in Toronto, Canada.
Fairfax Imaging installed a single Quick Modules
system to meet two distinct requirements. First,
the Toronto Star receives between fifteen hundred
and two thousand payments per day for subscriptions
and advertisements. These payments are processed
and sent to a financial management system. In
addition, they receive approximately five hundred
full page documents per day that must be archived
and indexed.
This Quick Modules solution used a high speed
NCR transport to process remittance documents
and a Kodak i260 scanner to process full page
documents. |
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 CASE
STUDIES FOR:
The
Colorado Division of Motor Vehicles
Kansas Department of Revenue
Food For The Poor
District of Columbia Office of Tax and Revenue
ING Direct Bank of Canada
Medco Health Solutions
U.S. Federal Reserve - Dept
of the Treasury
U.S. Bureau of Labor Statistic
Canada Customs and Revenue Agency
Colorado Department of Labor and Employment
Georgia Department of Labor
Kaiser Permanente
Loudoun County Virginia
Ohio Bureau
of Motor Vehicles
Virginia
Department of Motor Vehicles
Oklahoma
Emplyoment Security Commision
Blue
Cross Blue Shield of Rhode Island
Caremark
Checks in the Mail
The City of Spokane
The City
of Virginia Beach
The City of Wichita
The City of Honolulu
The City of Vancouver
The City of Manassas
Jefferson Parish
Mississippi
State Tax Commission
Modesto Irrigation
District
New York City Health and Hospital Corp.
Texas
Department of Public Safety
United
States Department of the Treasury
Poudre Valley
Toronto Star
LESSONS
LEARNED
Here are the valuable lessons we've
learned through projects.
read all ..
WHITE
PAPERS
Here are the ways to use technology
more effectively.
Design
of a hybrid forms / remittance processing system
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Fairfax Imaging was contracted by the Colorado
Department of Labor and Employment (CDLE) to develop
and design an integrated labor tax processing
system that would image, OCR, store images and
data, and retrieves those images.