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Professional Services

 

Fairfax Imaging complements its world-class products and solutions with world-class IT talent to help make the system installation and deployment smooth and worry-free. Our IT professionals' experience spans the spectrum of the field. They also understand Quick Modules as well as the third party products used in our solutions such as Microsoft, Oracle, Mitek and other reputable organizations. We also offer comprehensive training for end users and integrators. The range and breadth of our engineering and professional services help us tailor and integrate the best solution to meet and in most cases exceed our customer's requirements. Our professionals cover systems analysis, program management, integration, testing and training.

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SYSTEM ANALYSIS

Fairfax Imaging's system analysts get involved at the early stages of system planning. They present our customers and our design and development teams with system architecture that takes into account volume, throughput, and sizing data. This analysis is presented to our customers as well as the program managers to develop a solution that is properly sized and properly scoped.

PROGRAM MANAGEMENT

Fairfax Imaging program managers have implemented and managed complex systems both large and small to meet our customers expectations and needs. We pride ourselves on our success, but we also understand that our successful installations have been due to:

  • Experienced technical and program management
  • Seasoned professionals and designers
  • Communication and cooperation
    • between our team and the customer's
  • Adherence to timelines and schedules
  • Execution of sound technical program management principles
  • Exercise of the latest technologies in our area of expertise
  • Reliance on our proficiency in our market niche.
 

INTEGRATION PROFESSIONALS

Fairfax Imaging actively recruits, motivates, and nurtures our technical talent. Our professionals' experience spans technologies in the following IT domains:

  • Database development
  • Scanner interfaces
  • Check transport interfaces
  • Web development
  • Graphical User Interface (GUI) development
  • Fundamental imaging algorithm development
  • Character recognition algorithm development (machine-print and hand-print)
  • Image manipulation techniques
  • Multi-media extraction
  • Inter networking
  • Interface to legacy systems

Under the guidance of our program managers, our professionals ensure that our systems integrate with our customers' environments in a seamless and error-free manner. As required by our customers, we develop the interfaces to existing legacy and main frame systems to ensure a worry-free transition.



TRAINING

Fairfax Imaging pays particular attention to comprehensive operator and system administrator training.  We believe that well trained operators are important to enable a robust system to show its merits.  Well trained system administrators are important to harness the full power of the installed system.  Our goal with every installation is to ensure that operators are fully fluent with system features and operations and that system administrators are able to provide proper operation of the system on a day-to-day basis.

MAINTENANCE SUPPORT
Fairfax Imaging’s long-standing commitment to serving and responding to the Quick Modules software user community is exemplified by the goals of our Maintenance Support Services:

To promote success with the Quick Modules software and carry forward suggestions for continuing improvement of Quick Module software products.

The Quick Modules Software Maintenance Program is a cost-effective and comprehensive program that includes technical support, software updates, and many other benefits. When you participate in the software maintenance program, you receive the latest versions of the Quick Modules software upon release at no additional cost (nominal service charges may apply depending on the amount of support required for installation and test). This allows you and your organization to keep up with the latest software technology developments, take advantage of usability improvements, and manage software licenses more easily.

The Hardware Maintenance program is also is a cost-effective and comprehensive program that includes on-site hardware support, software and firmware updates, and preventive maintenance cleanings.

To further your success in using our software products, Fairfax Imaging offers flexibility to suit a set of needs and requirements as diverse as our customer base.

Each customer receives its own customized “Maintenance Plan” outlining in detail, individual maintenance support coverage and procedures. Associated user manuals are provided along with the Maintenance Plan.

HARDWARE SUPPORT SERVICES

Hardware support will be performed on-site by a local factory certified hardware engineer. Support includes non-consumable parts and labor for malfunctions that the operator or System Administrator are not authorized to carry out.

Consumable items are the responsibility of the end user and are sold separately from the maintenance plan. Each customer receives hardware user manuals and a list of consumables during installation

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